HELP CENTER & MERCHANT SUPPORT

How can we help your Shopify store?

SheetSieve by Braivex helps Shopify store owners clean messy supplier spreadsheets in 3 simple steps — without writing Excel formulas.

📧 Email Support (24h response)

Send us your messy supplier CSV and our team will set up your matching rules for you.

Email support@braivex.com

💳 Plans & Shopify Billing

All plans include a 14-day free trial billed directly through your Shopify Admin invoice. Cancel anytime in one click.

View Plans & Upgrade

🔒 Privacy & GDPR Compliance

Spreadsheets are processed in-memory on Google Cloud Run (London) and never sold or shared.

Read Privacy Policy

Frequently Asked Questions

1. How do I clean a supplier spreadsheet for Shopify?

In Step 1, upload your supplier's CSV file. In Step 2, click ✨ Auto-Match Columns for Me and tick any price rules you want (like doubling wholesale price to .99). In Step 3, click Download Clean File for Shopify.

2. What happens if my supplier file has missing prices or broken rows?

SheetSieve automatically separates broken rows into a separate list so your good products always upload cleanly into Shopify without failing.

3. How does billing work for Shopify merchants?

When you choose a plan inside SheetSieve, Shopify opens its standard subscription approval screen inside your Shopify Admin. Every paid plan includes a 14-day free trial, and uninstalling or switching to Free cancels recurring charges immediately.